Bringing a run back under your own governance is not a tooling project. It is the moment an estate's working knowledge changes hands. We measure what the run actually is, score how far your configuration can be trusted, capture what is about to walk out of the door, and let nothing near production until it has passed a bank of scenarios you can replay in front of us.
Each one ends in something you can hold, check and keep — and each one is signed by your sponsor before the next begins. Nothing here is approved by an agent.
Measured before anything is automated, because a takeover with no "before" can never show an "after".
The runbooks, the ticket history, and the people who hold the practice — usually the people who are leaving.
The part that makes "the agents are ready" a statement somebody can check.
A decision taken by your people, with the evidence attached, that is genuinely allowed to be a no.
Heightened attention after handover, with the end date agreed before it starts.
We are not going to tell you what you will save. Here is the arithmetic to run against your own payroll, with your own figures — and to check before you believe it.
Covering one position around the clock takes 168 hours a week. At a 35-hour legal working week that is 4.8 full-time people for that single position — before holiday, sickness, training or handover overlap, and before the premium that on-call itself attracts under your own agreement.
Multiply 4.8 by your fully-loaded annual cost per operations engineer. Not a market average: the number your finance team uses, salary plus employer contributions plus workstation, tooling and management overhead. That product is what one round-the-clock rota position costs you today, and it is one position, not a team.
Then hold this engagement against it. If a transition costs a meaningful fraction of a single year of a single rota position, the question stops being whether it is expensive and becomes whether what it produces is real — which is exactly why every milestone above ends in something you can count, replay or recompute.
Check the inputs. The 35-hour week and the 1,607-hour legal year are French statute; your country, your sector agreement and your own on-call terms may differ, and your loaded cost certainly does. Both numbers above are levers — put your own in and the conclusion is yours.
Measuring the baseline, reconciling your inventory and computing the trust score runs on its own from day one. It changes nothing in the estate and is fully logged.
Capturing a procedure as a draft is autonomous. Making it active never is — it takes a scan, the confirmation of the person whose practice it is, and your sponsor's signature.
Qualification scenarios run on their own inside the bank. A single run outside it ends that immediately.
Supervised at entry. It is promoted on a stated pass rate over a stated window with zero out-of-bounds attempts and a scored configuration behind it; one out-of-bounds attempt, one unverified outcome or a re-score below threshold demotes it at once.
Never autonomous, in either direction. People admit agents, and people raise autonomy levels.
The honest half of the page. These limits are named in the engagement's own findings, not discovered afterwards.
Each of those sits on our roadmap with your engagement's name against it — and each is stated in the milestone it affects rather than at the end.
Your procedures, written down and replayed, in your tenant. Bought back from the people who were about to take it with them.
The scenarios each agent passed, replayable by your own team, on your own schedule, whoever runs the estate next.
Baseline, scores, scan verdicts, qualification results and the signed decision — enough for the next operator to know what they are holding.
Priced as a fixed fee per milestone, quoted against your estate — each milestone invoices on the gate you signed, so a milestone you have not accepted does not bill. It pairs with the Reversibility Dossier, which proves you could leave again, and with Agent Red Team, which attacks the agents this engagement admitted.