Three levels of agents work inside your service desk. The first answers from your knowledge base, the second investigates in your logs and your issue tracker, the third handles outages with your on-call. Escalation always reaches a person with the context attached.
Four agents. Requests are routed by type: account and how-to questions to level 1, bugs and integrations to level 2, outages, data loss and security to level 3.
Sweeps the incident queue every hour, checks service-level deadlines every two hours and reviews satisfaction each morning.
Answers account and how-to questions from your knowledge base and gathers what level 2 will need.
Reproduces bugs from logs, checks integrations and opens a precise issue for engineering.
Handles outages with your monitoring and on-call tools, and keeps your people informed as it goes.
Jira Service Management, ServiceNow, Salesforce cases, Microsoft Dynamics 365, or the support desk built into MeetLoyd
Confluence, Notion, ServiceNow knowledge base, your documents
Datadog, Splunk, Elasticsearch, Grafana, Prometheus, Dynatrace
PagerDuty
Jira, Linear
Slack, Microsoft Teams, email
Each agent gets only the access its role needs, granted by you and listed in the access register. Another system can be connected through its API or an MCP server.
Each agent has its own SPIFFE identity and signing key. Every action records which agent acted, under which rule, and for whom.
Approvals where you want them. Autonomy widens only on measured results and steps back by itself when results slip.
Agents reach only what you grant. One switch stops an agent or the whole team, and the stop is on the record. 32 governance packs apply your rules, on your own model keys.
Which work the team takes on, and the documents it learns from, reviewed by you.
A charter per agent with its limits, and your tools connected with least access.
Real work, every action approved by a person, until the team earns autonomy.
At the autonomy it earned, measured against where you started.
Three to six weeks from scope to go-live. How a team launch works · Agent teams in your organization · Other teams